How to redeem a PIECES gift card

How do I check what is left on a PIECES card?

Use the PIECES balance page, for example pieces.com/da-dk/giftcardbalance. Type the 19-digit number from under the barcode and the control code. The same page lets you check a second card straight after.

Each order deducts only its own total, and the remaining value waits on the card for your next purchase. A single card holds at most DKK 3,000, NOK 4,000 or SEK 4,000, and it cannot be recharged.

Does a Norwegian PIECES card work in Sweden or Denmark?

Yes. Under the Norwegian terms, the card is valid at participating retailers in Norway and redeemable in Sweden, Denmark, Finland and some 30 more countries. It pays for clothing, shoes and accessories such as bags, jewellery, cosmetics and fragrances.

A Norwegian card lasts four years from purchase. Its credit is never paid out in cash, not even a small remainder. Swedish cards follow the same four-year rule, while Danish cards last three years.

What should I do if PIECES rejects my gift card?

Start with these checks.

• Klarna in the basket: a gift card cannot be combined with Klarna invoice or Klarna account. Pick PayPal or a credit card for the rest.
• More than five cards: that is the limit per order.
• Wrong number: the card number is the 19 digits printed under the barcode.
• Past its date: the expiry date is printed on the card.

PIECES runs a chatbot on its website day and night. Agents join it on weekdays except Wednesday, and on Saturday mornings. When they are offline, the bot creates a ticket, or you can use the webform on the PIECES contact page. Problems with a card bought in a shop go to that shop. For a code bought from us, email [email protected] with your order number.