Quick answer
On jackjones.com, go to checkout, choose 'Gift Card' as the payment method, type the card number and control code, then click 'Apply'. The lower total may only show on the final checkout step. Jack & Jones explains this at support.jackjones.com. A card bought online also pays in JACK & JONES stores, and German or Finnish cards work at participating retailers in over 30 European countries.
Redeem a JACK & JONES gift card step by step
Fill your basket
Add jeans, jackets or shoes to your basket on jackjones.com and continue to checkout.
Pick 'Gift Card'
At the payment stage, select 'Gift Card' rather than a bank card or wallet.
Enter number and control code
Copy both from the PDF you received by email. On a plastic card they are printed on the back. Click 'Apply'.
Stack or top up the payment
Add further gift cards if needed, up to five per order. Cover any rest with PayPal or a credit card.
Confirm on the last page
Keep going to the final checkout step, where the reduced price appears, and place the order.
Where can I spend a JACK & JONES gift card?
On the webshop, in JACK & JONES stores and at participating retailers abroad. The brand states that gift cards bought online work online and in all its physical stores.
The value stays in the currency of the purchase country: euros for Germany, Austria and Finland, kroner or kronor for Denmark, Norway and Sweden. A German card is valid at participating German retailers and can also be redeemed in France, the Netherlands, Sweden, the UK and many more. Finnish cards travel across a similar list. The Shopfinder on the webshop shows which retailers take part.
The card buys clothing and shoes, plus accessories like bags, jewellery, cosmetics and fragrances. A German card holds at most €250; a Finnish one between €10 and €400.
What if my JACK & JONES code is refused?
Run through these checks first.
- Total unchanged: the discount often appears only on the final checkout step, so carry on to the end.
- Klarna chosen: Klarna invoice and Klarna account payments cannot be combined with a gift card. Switch to PayPal or a credit card.
- Sixth card: the webshop accepts five gift cards per order.
- Out of date: the expiry date is printed on the card. German and Finnish cards run four years from purchase.
- Card lost: it cannot be cancelled or replaced, so guard the code like cash.
The Jack & Jones virtual assistant answers 24/7 through the chat icon at the bottom right of the site. Human agents cover Monday, Tuesday, Thursday and Friday from 9:00 to 16:00, plus Saturday mornings. Outside those hours, use the webform listed on the Jack & Jones contact page. A card bought in a store is handled by that store. For a code bought from us, email [email protected] with your order number.
Frequently asked questions
How many gift cards can I use on one JACK & JONES order?
Up to five. Any amount the cards do not cover can be paid with PayPal or a credit card, but not with Klarna invoice or Klarna account.
Do German JACK & JONES gift cards expire?
Yes. A card bought in Germany stays valid for four years from purchase, then the credit expires. It cannot be paid out in cash, even as a small remainder.
Can I buy a JACK & JONES gift card with crypto?
Yes. A German JACK & JONES card or a Finnish one costs exactly its euro face value in BTC, USDT, USDC, ETH, SOL or LTC. No identity check applies up to US$1,000 per order. Expect the code in your client area within 24 hours of payment confirmation.
Official sources (5)
- How do I use my gift card? — JACK & JONES (checked 2026-10-21)
- Electronic gift card terms of use — JACK & JONES (checked 2026-10-21)
- How can I get in touch? — JACK & JONES (checked 2026-10-21)
- BESTSELLER Gift Cards - General Terms and Conditions for Cardholders in Germany — BESTSELLER (checked 2026-10-21)
- BESTSELLER Gift Cards - General Terms and Conditions for Cardholders in Finland — BESTSELLER (checked 2026-10-21)