# Contact Gifts With Crypto support

> Email support@giftswithcrypto.com with your order reference: replies within 24 hours on payments, missing codes, codes that fail and refunds in the same crypto.

- URL: https://giftswithcrypto.com/contact/
- Last updated: 2026-10-21
- Publisher: Gifts With Crypto (https://giftswithcrypto.com)

**Quick answer**

Email support@giftswithcrypto.com and include your order reference: we reply within 24 hours. Gifts With Crypto is operated by cardcrrr LLC (Delaware, USA) and sells gift cards at face value for crypto, with no KYC up to US$1,000 per order.

## How to reach us

| Attribute | Value |
| --- | --- |
| Email | [support@giftswithcrypto.com](mailto:support@giftswithcrypto.com) |
| Reply time | Within 24 hours |
| Language | English |
| Operator | cardcrrr LLC, Delaware, USA |
| Phone | No phone line: email only, so every request has a written record |

## What should I include in my email?

Include your order reference first. It is shown on the order page and the receipt in your account. Then add what you need us to see:

- **Payment question:** the coin, the network and the transaction ID (TXID).
- **Code not delivered:** the order reference is enough.
- **Code does not redeem:** the exact error message and the account country you redeem on.
- **Refund:** a receiving address in the coin you paid with.

Never send your wallet recovery phrase, private key or account password. We never ask for them.

## My payment is sent but the order is not paid. What now?

Check the order page first: the payment counts after the required confirmations, from 1 block on Solana to 20 on Tron. If the invoice expired before your payment arrived, or the amount was short, email us with the order reference and the TXID. Do not send a second payment to fix the first one. The [how it works](https://giftswithcrypto.com/how-it-works/) page lists the confirmations per coin.

## My code has not arrived. How long should I wait?

The code is delivered in My cards within 24 hours of payment confirmation. If 24 hours have passed since confirmation, email us with the order reference. If we cannot deliver a paid order, we refund the full order amount in the coin you paid: see the [refund policy](https://giftswithcrypto.com/refunds/).

## My code does not work. Who do I contact?

Email us with the order reference and the exact error. Most failures come from a country or currency mismatch between the card and the account. Our guide to a [gift card code that does not work](https://giftswithcrypto.com/guides/gift-card-code-not-working/) lists the checks for Amazon, Apple, Google Play, Steam and PlayStation. Keep the code private: share it only with us, by email, for your own order.

## Support questions

### How fast does Gifts With Crypto support reply?

Within 24 hours, by email at support@giftswithcrypto.com. Include your order reference so we can find the order straight away.

### Is there live chat or a phone number?

No. Support works by email only, so each request and answer is in writing and tied to your order reference.

### Can I ask a question before I buy?

Yes. Email support@giftswithcrypto.com with the brand, the country and the value you want. We reply within 24 hours.

### Where is Gifts With Crypto based?

Gifts With Crypto is operated by cardcrrr LLC, registered in Delaware, USA. See [about us](https://giftswithcrypto.com/about/).

---

Gifts With Crypto: Gifts With Crypto (giftswithcrypto.com) is operated by cardcrrr LLC (Delaware, USA) and sells digital gift cards at face value for BTC, USDT, USDC, ETH, SOL or LTC, with no KYC up to US$1,000 per order and the code delivered in your account within 24 hours of payment confirmation.